FAQ's

What is Tiny Haven?

Tiny Haven is a digital marketplace offering professionally designed event resources, planners, templates, printables, trackers, and other creative digital products. All items are downloadable, reusable, and designed to help you plan, organize, and manage events and daily activities with ease.

Are your products digital only?

Yes — all products sold at Tiny Haven are fully digital.

You will not receive any physical items. Once your purchase is complete, your files will be available for instant download.

Digital products allow you to:

  • Access files immediately

  • Print or use them digitally

  • Reuse them whenever needed

  • Save on shipping and delivery time

How do I receive my files after purchase?

After completing your order:

  1. Your download links will be available on the order confirmation page.

  2. You will also receive an email containing your downloadable files.

  3. You can save the files to your device and use them anytime.

If you do not see the email, please check your spam or promotions folder.

Can I edit or customize the digital products?

Many of our products are designed to be customizable, depending on the file format.

Common formats include:

  • PDF (fillable or printable)

  • PNG / JPG printables

  • Editable templates (where specified)

Product descriptions clearly state whether a file is:

  • Editable

  • Fillable

  • Print-only

If you need a small adjustment or personalization, feel free to contact us.

Do you offer refunds or cancellations?

Because our products are digital and instantly delivered, we are unable to offer refunds, exchanges, or cancellations after purchase.

However, we want every customer to be satisfied.

If you experience:

  • File access issues

  • Download errors

  • Wrong file received

  • Technical difficulties

Please contact us and we will gladly assist.

What should I do if I have trouble downloading my files?

If your files do not download correctly:

  • Refresh the page and try again

  • Ensure you have a stable internet connection

  • Try downloading on a different device or browser

If the issue persists, contact us with:

  • Your order number

  • Product name

  • A brief description of the issue

We will provide support or resend your files.

Can I use Tiny Haven products for commercial purposes?

Our products are intended for personal use only, unless otherwise stated.

You may:

  • Print and use for your personal events

  • Use them for your home, family, or organization

  • Reprint for your own use

You may not:

  • Resell

  • Distribute

  • Share

  • Upload files for free or paid use

If you require a commercial or extended license, please contact us to discuss options.

Can I request custom digital products?

Yes — Tiny Haven accepts requests for:

  • Event-specific templates

  • Personalized planners or trackers

  • Custom invitation or printable designs

  • Themed bundles

Share your requirements and we will confirm feasibility and pricing.

What if I have a question not listed here?

We are always available to help.

If you need product guidance, customization support, or general assistance, please contact us and we will respond as soon as possible.